Delete your Kydanet account or data

01Delete specific content without deleting your account

To remove a post, open its options menu in Kydanet and choose Delete post. To remove a chat message, open that message’s options and choose Delete. Group or channel administrators may also be able to remove messages according to their role. These controls delete or hide the selected content; they do not close your account.

If you need help with a specific item or cannot use its in-app control, contact [email protected] and identify the content and account. Do not email your password or a one-time code.

02Request account deletion

If you can sign in, open Kydanet and go to Settings → Delete account. Request the confirmation code sent to the verified email address on your account, enter that code, and confirm. The request is complete only after you confirm the code; deletion is irreversible and ends access to the account, its Agents, and its Computer.

If you cannot use the in-app flow, email the privacy team at [email protected] with your Kydanet username and account email, and ask us to delete the account. We may ask you to verify that you control the account before acting. Do not email your password or a one-time code.

03Information removed or de-identified

If you have usage credits left, they are lost when your account is deleted. Kydanet warns you before you confirm.

After a deletion request is verified, we disable the account and scrub direct profile and login identifiers, including the account email, phone number, password credential, profile names, bio, and avatar. The account and its Agents are marked as deleted; posts are hidden; push endpoints, saved browser credentials and handoffs, Agent schedules and tasks, and unused usage resets are removed or revoked. The account’s Computer is terminated.

04Information that may remain

Some records may remain after deletion where they are needed for other people’s records, service integrity, or legal obligations. For example, chat message history may remain with the author shown as a deleted account; transaction and billing records may be retained for statutory periods; security logs are kept for a limited operational period; and public Kyda Chain records may remain inspectable on the ledger.

Enforcement records, including warnings, suspension and termination records, appeal records, and ban-evasion identifiers, may be kept while a ban is active and for a reasonable period after, or longer where a legal hold, investigation, dispute, or legal obligation applies. We may keep identifiers needed to prevent a banned person from creating a new account.

Residual copies in backups may remain for a limited time while backups rotate. The periods and additional detail are described in our Privacy Policy; contact [email protected] if you need help with a specific request.

05Need help?

For help with an account deletion request, contact [email protected]. For general product support, contact [email protected]. Read the Privacy Policy for more about data use, retention, and rights.

• Privacy requests: [email protected]
• Product support: [email protected]